Right of Withdrawal

Right of withdrawal and return policy

You have the right to withdraw from your order within 14 days of receiving the goods without giving any reason.

🛍️ Return conditions

Returns are only accepted for new, unused items in their original packaging.

Opened, used, or damaged products cannot be returned unless there is a statutory warranty claim.

📦 Return period

The return period is 14 calendar days from the day you or a third party named by you receives the goods.

✉️ Return method

Returns must be sent exclusively by post.

Personal returns are not possible.

📄 Return policy

Please contact our customer service before returning an item.

Email:

service@serha.co.uk

After your inquiry, you will receive the necessary return information.

📍 Return address

SERHA LTD

Tillbridge Cottage Tillbridge Road

Sturton By Stow

Lincoln

LN1 2BP

United Kingdom

💰 Refund

After receiving and inspecting the return, the refund will be processed within 5 working days.

The refund will be made using the same payment method you used for your order.

🚫 Return fees

There are no return fees.

📞 Contact

SERHA LTD

Email:

service@serha.co.uk

Phone:

+44 1427 787999

Website:

www.serha.co.uk

Summary

🌍 Valid for: Germany

📦 Return condition: New and unused

🔁 Return period: 14 days

✉️ Return: By post

📄 Return policy: After contacting our customer service

💸 Refund: Within 5 working days after checking the return

📅 Last updated: July 2026