Cancellation Policy
At SERHA LTD, we understand that sometimes you may need to cancel an order. Please read our cancellation policy below.
Cancelling an Order
You can cancel your order free of charge before it has been processed or shipped. We recommend contacting us as soon as possible after placing your order to increase the chances of a successful cancellation.
If your order has not yet been shipped, you will receive a full refund to the original payment method.
Orders Already Shipped
Once an order has been shipped, it cannot be cancelled. However, you can return the item after delivery in accordance with our 14-day refund & return policy.
How to Request a Cancellation
To request a cancellation, please contact us with the following information:
-
Order number
-
Full name
-
Email address used for the order
Our support team will confirm whether your order is still eligible for cancellation.
Refunds
Approved cancellations will be refunded to the original payment method. Refunds are typically processed within 5 working days, although your bank or payment institution may take additional time to complete the transaction.
Our Right to Cancel Orders
SERHA LTD reserves the right to cancel an order if:
-
Payment cannot be verified.
-
A pricing or technical error has occurred.
-
The product is not available.
-
Fraudulent or unauthorized activities are suspected.
If payment has already been made, you will receive a full refund.
Contact Us
If you have questions or want to cancel an order, please contact us:
SERHA LTD
Tillbridge Cottage Tillbridge Road
Sturton By Stow
Lincoln
LN1 2BP
United Kingdom
Email: service@serha.co.uk
Phone: +44 1427 787999
At SERHA LTD, we understand that sometimes you may need to cancel an order. Please read our cancellation policy below.
Cancelling an Order
You can cancel your order free of charge before it has been processed or shipped. We recommend contacting us as soon as possible after placing your order to increase the chances of a successful cancellation.
If your order has not yet been shipped, you will receive a full refund to the original payment method.
Orders Already Shipped
Once an order has been shipped, it cannot be cancelled. However, you can return the item after delivery in accordance with our 14-day refund & return policy.
How to Request a Cancellation
To request a cancellation, please contact us with the following information:
- Order number
- Full name
- Email address used for the order
Our support team will confirm whether your order is still eligible for cancellation.
Refunds
Approved cancellations will be refunded to the original payment method. Refunds are typically processed within 5 working days, although your bank or payment institution may take additional time to complete the transaction.
Our Right to Cancel Orders
SERHA LTD reserves the right to cancel an order if:
- Payment cannot be verified.
- A pricing or technical error has occurred.
- The product is not available.
- Fraudulent or unauthorized activities are suspected.
If payment has already been made, you will receive a full refund.
Contact Us
If you have questions or want to cancel an order, please contact us:
SERHA LTD
Tillbridge Cottage Tillbridge Road
Sturton By Stow
Lincoln
LN1 2BP
United Kingdom
Email: service@serha.co.uk
Phone: +44 1427 787999
Company number : 10144337
Company name : SERHA LTD
+44 1427 787999
service@serha.co.uk
